Shipping Questions
1. Where does happiness-toys.com ship?
We currently ship across [country/region]. International shipping is not available at this time.
2. How long does delivery take?
- Standard: 3-7 business days
- Express: 2-3 business days (additional fee applies)
- Processing time: 1-2 business days before dispatch
3. What are the shipping costs?
- Free shipping on orders over $50
- Flat rate of $6.99 for orders under $50
- Express shipping: $12.99
4. Can I track my order?
Yes! You’ll receive a tracking number via email once your order ships. Track it at happiness-toys.com/trackorder.
Returns & Exchanges
1. What’s your return policy?
- 30-day return window from delivery date
- Items must be unopened, in original packaging
- Proof of purchase required
2. How do I return an item?
- Visit happiness-toys.com/returns
- Enter your order number and email
- Print your prepaid return label
- Attach to package and drop at any post office
3. When will I get my refund?
- Refunds processed within 5 business days of receiving your return
- Allow 3-5 additional days for your bank to process
4. Can I exchange an item?
Yes! Return the original item and place a new order at happiness-toys.com.
Special Cases
1. What if my item arrives damaged?
Contact us immediately via the Help Center at happiness-toys.com with photos of the damage.
2. Are there non-returnable items?
Yes:
- Opened toys for hygiene reasons
- Personalized/custom items
- Clearance/final sale items (marked at checkout)
Holiday Shipping
During peak seasons (November-December):
- Allow extra processing time
- Check happiness-toys.com/holidays for cutoff dates
For more details, visit our full Shipping Policy at happiness-toys.com.